Effective Date: May 28th, 2025

1. Introduction and Acceptance
These Terms of Service ("Terms") govern your use of SolveSleepApnea.com and all related services provided by Ezra Gonzalez, operating as SolveSleepApnea.com ("we," "us," "our," or "Company"). By accessing our website, submitting consultation forms, or opting into our SMS messaging services, you agree to be bound by these Terms and our Privacy Policy.

2. SMS Messaging Terms and Conditions
Program Description
By opting into our SMS program, you agree to receive text messages from FixMySleepSanDiego.com including:
- Appointment reminders and confirmations for sleep apnea consultations
- Treatment updates and custom oral appliance therapy information
- Educational content about sleep apnea and oral appliance solutions
- Follow-up care instructions and device adjustment reminders

Message Frequency
Message frequency varies based on your treatment plan and preferences. You may receive:
- Appointment-related messages: 1-3 messages per appointment (confirmations, reminders, follow-ups)
- Educational content: 1-2 messages per month
- Treatment updates: As needed during your therapy

Opt-Out Instructions
You can cancel SMS services at any time by:
- Texting "STOP" to any message from us
- Calling (619) 880-8774
- Emailing ezra@ezraag.com
After sending "STOP," you will receive a confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us. To rejoin, simply opt-in again through our website or contact us directly.

Help and Support
- For assistance with our SMS program:
- Reply "HELP" to any message for immediate assistance
- Email: ezra@ezraag.com
- Phone: (619) 880-8774

Message and Data Rates
Standard message and data rates may apply for all SMS messages sent to and from our service. Contact your wireless carrier for details about your messaging plan. We are not responsible for any charges incurred from your mobile carrier.

Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier's network and is not guaranteed by FixMySleepSanDiego.com.

3. User Consent and Data Collection
Explicit Consent Requirements
- By using our services, you provide explicit consent to:
- Collect and store your personal information as outlined in our Privacy Policy
- Send SMS messages related to your sleep apnea treatment and consultation
- Use your information for appointment scheduling and treatment coordination
- Share necessary information with healthcare partners involved in your care

Consent Withdrawal
- You may withdraw consent at any time by:
- Opting out of SMS communications using the methods above
- Requesting data deletion via privacy@fixmysleepsandiego.com
- Contacting us directly to modify your communication preferences

4. Service Description and Scope
Sleep Apnea Consultation Services
- FixMySleepSanDiego.com provides:
- Initial sleep apnea consultations and assessments
- Custom oral appliance therapy recommendations
- Device fitting and adjustment services
- Ongoing treatment monitoring and support
- Coordination with sleep physicians and specialists

Service Limitations
Our services are limited to:
- Consultation and treatment recommendations only
- Custom oral appliance therapy for appropriate candidates
- Educational information about sleep apnea treatment options
- We do not diagnose sleep apnea or provide medical treatment

5. Liability and Disclaimers
SMS Service Disclaimers
SolveSleepApnea.com is not responsible for:
- Delays, failures, or non-delivery of SMS messages
- Technical issues with your mobile carrier or device
- Any damages arising from missed or delayed messages
- Message delivery during network outages or carrier issues

Treatment Disclaimers
- All treatment recommendations require confirmation from qualified sleep physicians
- Custom oral appliances may not be suitable for all patients
- Treatment outcomes vary by individual and cannot be guaranteed
- We recommend consultation with your primary care physician before beginning treatment

General Liability Limitations
Our liability is limited to the maximum extent permitted by law. We provide services "as-is" without warranties of any kind, express or implied. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

6. User Responsibilities
Accurate Information
You agree to:
- Provide accurate and complete information during consultations
- Update us promptly of any changes to your contact information
- Inform us of any medical changes that may affect treatment
- Follow all treatment instructions and attend scheduled appointments

Appropriate Use
You agree not to:
- Use our services for any unlawful purpose
- Provide false or misleading information
- Interfere with our SMS systems or services
- Share your account access with unauthorized individuals

7. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at solevsleepapnea.com/privacy-policy for detailed information about our data practices.

8. Intellectual Property
All content, trademarks, and materials on solevsleepapnea.com are the property of Ezra A. Gonzalez Consulting. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Termination
We reserve the right to terminate or suspend your access to our services at any time for violation of these Terms or for any other reason at our sole discretion. You may terminate your use of our services at any time by opting out of communications and discontinuing use of our website.

10. Governing Law and Dispute Resolution
These Terms are governed by the laws of California. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in San Diego County, California, except for claims that may be brought in small claims court.

11. Changes to Terms
We may update these Terms periodically to reflect changes in our services or legal requirements. We will notify you of material changes by:
- Email notification to registered users
- Prominent notice on our website
- SMS notification for messaging-related changes
Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact Information
​For questions about these Terms of Service:

Ezra Gonzalez Operating as FixMySleepSanDiego.com
Email: ezra@ezraag.com
Phone: (619) 880-8774
​
​For SMS support: Reply HELP to any message or email support@fixmysleepsandiego.com