Effective Date: May 28th, 2025

1. Introduction
Ezra Gonzalez, operating as SolveSleepApnea.com, is committed to protecting your privacy and maintaining full compliance in messaging regulations for our sleep apnea treatment and custom oral appliance therapy services. As a sole proprietorship specializing in personalized sleep health solutions, we understand that trust is essential when discussing your sleep concerns and health information.

This Privacy Policy explains how we collect, use, store, and protect your personal information, particularly when you opt into our SMS messaging services for sleep apnea consultations, appointment reminders, and follow ups about custom oral appliances. We are dedicated to transparency in our data practices and ensuring that your privacy rights are respected throughout your journey toward better sleep health.

​By engaging with our services—whether through our website, consultation forms, or SMS communications—you acknowledge that you have read and understand this Privacy Policy. We encourage you to review this policy carefully, as it governs how we handle your information as we work together to find the most comfortable and effective sleep apnea treatment for your lifestyle.

​2. Information We Collect
Personal Information
- Name, phone number, email address
- Medical history related to sleep apnea symptoms
- Insurance information for treatment coverage
- Appointment scheduling preferences
- Communication preferences

SMS and Communication Data
- Mobile phone numbers for SMS messaging
- Message content and delivery confirmations
- Opt-in consent records and timestamps
- Response rates and interaction history
- Device information and carrier details

Website and Usage Data
- IP addresses, browser information, device type
- Pages visited, time spent on site
- Form submissions and consultation requests
- Cookie data for website functionality

3. How We Collect Information
We collect information when you:
- Complete consultation forms on our website
- Opt-in to SMS messaging services
- Schedule appointments or consultations
- Communicate with our staff via phone, email, or text
- Visit our website and interact with our content
- Provide information during sleep apnea assessments

4. How We Use Your Information
Your information is used for:
- Treatment Services: Providing sleep apnea consultations and custom oral appliance therapy
- SMS Communications: Sending appointment reminders, treatment updates, and educational content about sleep apnea
- Customer Service: Responding to inquiries and providing support
- Legal Compliance: Meeting healthcare regulations and A2P 10DLC requirements
- Service Improvement: Enhancing our treatment programs and patient experience

5. SMS Messaging Specific Terms
Message Frequency and Content
- Message frequency varies based on your treatment plan and preferences
- Messages include appointment reminders, treatment updates, and sleep apnea education
- Marketing messages are sent only with separate explicit consent

Opt-Out Instructions
- Reply STOP to any message to unsubscribe immediately
- Reply HELP for assistance or contact ezra@ezraag.com
You may also opt-out by calling (619) 880-8774

Message and Data Rates
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- We are not responsible for carrier-related delivery issues

6. Information Sharing and Third-Party Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Limited Information Sharing
We may share your information only in these specific circumstances:
- Service Providers: With SMS platform providers (like Twilio), appointment scheduling systems, and payment processors under strict confidentiality agreements
- Healthcare Partners: With referring sleep physicians or specialists involved in your care, with your consent
- Legal Requirements: When required by law, court order, or regulatory authority
Business Operations: In the event of a merger, sale, or transfer of business assets, with advance notice to affected customers

What We DO NOT Do
- We do not sell, rent, or trade your personal information
- We do not share mobile phone numbers for marketing purposes
- We do not provide patient lists to third-party marketers
- We do not use your information for purposes unrelated to sleep apnea treatment

7. Data Security and Protection
We implement industry-standard security measures including:
- Encryption of sensitive data during transmission and storage
- Secure servers with restricted access controls
- Regular security audits and monitoring
- Staff training on privacy and data protection
- HIPAA-compliant handling of health information

8. Your Privacy Rights
Access and Control
You have the right to:
- Access your personal information we maintain
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications at any time
- Withdraw consent for SMS messaging

California Residents (CCPA)
California residents have additional rights including:
- Right to know what personal information we collect
- Right to delete personal information
- Right to opt-out of sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising privacy rights

9. Data Retention
We retain your information for:
- SMS consent records: 7 years (per CTIA requirements)
- Medical information: As required by healthcare regulations
- Marketing data: Until you opt-out or request deletion
- Legal compliance: As required by applicable laws

10. Cookies and Website Technology
Our website uses cookies for:
- Essential website functionality
- Analytics to improve user experience
- Retargeting for relevant sleep apnea information
- Chat functionality and customer support
You can control cookies through your browser settings.

11. Updates to This Privacy Policy
We may update this privacy policy to reflect:
- Changes in our business practices
- Updates to privacy laws and regulations
- New features or services
We will notify you of material changes by:
- Email notification to registered users
- Prominent notice on our website
- SMS notification for messaging-related changes
Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information
For questions about this privacy policy or your privacy rights:
FixMySleepSanDiego.com
Email: ezra@ezraag.com
Phone: (619) 880-8774

For SMS-related support:
Reply HELP to any message or email ezra@fixmysleepsandiego.com